Messaging resources
Three resources for reaching a person. Each has its own reference page.
Applies to both workflow mode and agent mode.
| Resource | Channel | Reference |
|---|---|---|
email: | SMTP send, IMAP read / search / modify | |
telephony: | Voice calls - say, ask, menu, dial, record | Telephony |
botReply: | Reply to the chat platform that delivered the message | Bot reply |
See also
- Phone assistant tutorial -
telephony:step by step - Stateless bot and Telegram bot -
botReply:in full - Global config - where SMTP, IMAP, and bot credentials live
- Input sources - configuring
settings.input.bot - Resources overview - all resource types